Description : Internal Sales Representative (Blackheath). Company : H Systems (Pty) Ltd.. Location : Cape Town, Western Cape

JOB PROFILE

JOB PURPOSE
The core purpose of the role is to sell stock to customers and to ensure the efficient and timeous processing of customer orders, whilst ensuring that sales and GP targets are achieved.

KEY PERFORMANCE AREAS

• Sales
• Customer Service
• Administration and Reporting
• SHEQ Integrated Management System control

MAIN RESPONSIBILITIES

SALES

• Ensure sales and GP targets are met.
• Sell stock to customers.
• Source stock internally to complete customer orders.
• Maintain a clean back-order report.
  • Follow up on back orders to ensure client obtains their stock timeously.
• Arrange timeous delivery of products with internal or external transport providers.
• Source sales opportunities through inbound lead follow-up, telesales, outbound cold calls, and emails.
• Manage and maintain pricing in line with the company pricing policy.
• Analyse customers’ sales history on system and identify sales opportunities.
• Grow existing customer- and new customer base as per targets set.

CUSTOMER SERVICE

• Always maintain a high level of customer service standards with internal and external customers.
  • Ensure accurate and timeous communication with Internal customers (Debtors, Procurement, other branches)
• Resolve customer queries timeously.
• Provide daily feedback to customers on back orders and out-of-stocks.
• Communication of customer credits to operations to ensure timeous collection.
• Communicate to customers as required.
  • Pricelists
  • Discontinuation of stock
  • Promotional stock
  • General notifications
  
  

ADMINISTRATION AND REPORTING

• Prepare quotes, sales orders, and invoices timeously and accurately.
  • Ensure the efficient and timeous processing of customer orders.
  • Advising stock availability to customers.
  • Arranging stock from other branches / procurement if insufficient stock is available.
  • Communicate pipeline orders or “out of the ordinary” purchases to Branch Manager and Procurement.
  • Ensure accurate payment is received from COD customers as per COD procedure before stock is released.
  • Facilitate credit card/EFT or cash payments.
• Ensure data systems are accurate and always updated.
  • Ensure customer information is accurate on system.
• Review credit limits and request payments as required and communication to Debtors department.
  • Credit applications.
  • COD applications.
  
  

SHEQ INTEGRATED MANAGEMENT SYSTEM CONTROL

• Ensure adherence to the OHS Act.
• Ensure the sales office maintains and complies with standards of health and safety, and hygiene always.
• Responsible to comply with the SHEQ Integrated Management System (SHEQ-IMS) and the maintenance thereof.

KEY JOB REQUIREMENTS

QUALIFICATIONS

• Grade 12 with at least 1 or 2 additional short course certifications.

EXPERIENCE

• Relevant years’ experience in a sales environment.

KNOWLEDGE REQUIREMENTS

• Computer literacy with Proficiency in MS Excel at a basic level.
• Proficient in SAGE / Pastel Evolution, or similar, at an intermediate level.
• A thorough practical knowledge of best practices in sales processes.
• Awareness and understanding of the ISO Standard requirements relevant to the position.

SKILL REQUIREMENTS

• Quoting and Invoicing
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to work diligently in a pressurised and fast-paced environment.
• Interpersonal communication and customer service.

DISTINCTIVE COMPETENCIES FOR POSITION

• Effectively handling detailed information and being consistently attentive to details.
• Continues to do the right thing under pressure, without making mistakes.
• Applies structure to their own work.
• Deals with clients in a friendly manner.
• Shows involvement in the client's problem.
• Makes clients feel welcome.
• Focused on excellent Customer Service.
• Identifies and prioritises customer needs and recognises constraints.
• Positions themselves as a service provider.
• Has a fresh view on new situations and changes, without being stuck on existing working methods.

ADDITIONAL REQUIREMENTS

• Due to the nature of the position, the employee must be able to work outside the contractual working hours when required, within the criteria of the Basic Conditions of Employment Act.